[DesireCourse.Net] Udemy - Salesforce Service Cloud Consultant Certification Course

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  • 7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4 76.29 MB
    7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.mp4 75.95 MB
    7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.mp4 57.34 MB
    7. Case Management/5. Case Assignment Design Considerations.mp4 46.19 MB
    4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.mp4 44.28 MB
    7. Case Management/19. Field Service Lightning.mp4 43.08 MB
    3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4 43.04 MB
    9. Integration and Data Management/3. Contact Center Integration Patterns.mp4 42.56 MB
    4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4 39.62 MB
    11. Next Steps/3. Taking the Exam – Online vs. On-site.mp4 38.69 MB
    7. Case Management/15. Log a Call Activity Management and Call Disposition Design.mp4 37.94 MB
    11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4 36.04 MB
    5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4 31.82 MB
    4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).mp4 31.73 MB
    6. Interaction Channels/22. Interaction Channels UI Design Considerations.mp4 30.92 MB
    4. Service Cloud Solution Design/10. Service Console Macros.mp4 30.85 MB
    5. Knowledge Management/7. Knowledge Publishing Workflow.mp4 28.43 MB
    6. Interaction Channels/23. Case Feed Configuration and Customization.mp4 28.25 MB
    6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.mp4 27.49 MB
    7. Case Management/14. Case Escalation Design Considerations.mp4 27.39 MB
    6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.mp4 27.37 MB
    6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4 26.41 MB
    5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.mp4 25.74 MB
    6. Interaction Channels/16. Creating Chat Buttons.mp4 25.33 MB
    5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.mp4 24.11 MB
    7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.mp4 23.97 MB
    6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.mp4 23.77 MB
    6. Interaction Channels/19. Social Media Interaction Channel.mp4 23.27 MB
    7. Case Management/16. Case Resolution Design Considerations – Case Closure.mp4 22.58 MB
    5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.mp4 22.1 MB
    7. Case Management/8. Creating Routing Configurations for Omni-Channel.mp4 22.03 MB
    6. Interaction Channels/25. Interaction Channels Profile Design Considerations.mp4 21.61 MB
    4. Service Cloud Solution Design/8. Service Console Custom Components.mp4 21.6 MB
    4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.mp4 21.41 MB
    7. Case Management/4. Case Queues Configuration.mp4 21.02 MB
    6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.mp4 20.55 MB
    5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4 20.38 MB
    5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4 20.21 MB
    6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.mp4 19.76 MB
    6. Interaction Channels/13. Creating Live Agent Configurations.mp4 19.49 MB
    6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.mp4 19.47 MB
    7. Case Management/12. Adding Sidebar Components to the Service Console.mp4 18.87 MB
    2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.mp4 18.77 MB
    8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.mp4 18.7 MB
    7. Case Management/7. Creating Service Channels for Omni-Channel.mp4 18.51 MB
    4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.mp4 18.45 MB
    4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4 17.59 MB
    6. Interaction Channels/9. Web Interaction Channel.mp4 17.31 MB
    1. Introduction and Getting Started/5. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4 17.22 MB
    6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.mp4 16.58 MB
    2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4 16.3 MB
    6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.mp4 16.23 MB
    2. Industry Knowledge/3. Contact Center KPIs.mp4 15.9 MB
    3. Implementation Strategies/3. Contact Center Deployment Strategies.mp4 15.2 MB
    2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.mp4 14.79 MB
    7. Case Management/11. Adding Omni-Channel to your Service Console Footer.mp4 13.62 MB
    7. Case Management/20. Final Live Agent Configurations.mp4 13.35 MB
    7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.mp4 13.21 MB
    4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4 13.16 MB
    1. Introduction and Getting Started/1. Getting Started Introduction.mp4 12.56 MB
    6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.mp4 12.04 MB
    8. Contact Center Analytics/2. Contact Center Reporting Solutions.mp4 11.9 MB
    2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.mp4 11.46 MB
    6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.mp4 11.12 MB
    11. Next Steps/2. Registering for the Service Cloud Consultant Certification.mp4 11.04 MB
    2. Industry Knowledge/7. Exam Guide Sample Question #1.mp4 10.75 MB
    5. Knowledge Management/8. Knowledge Data Migration Strategies.mp4 10.5 MB
    10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.mp4 9.93 MB
    4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.mp4 9.66 MB
    4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4 9.66 MB
    6. Interaction Channels/1. Interaction Channels Introduction.mp4 9.1 MB
    7. Case Management/6. OmniChannel for Routing of Cases.mp4 8.69 MB
    6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.mp4 8.55 MB
    2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4 8.53 MB
    6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4 8.4 MB
    6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).mp4 8.19 MB
    5. Knowledge Management/9. Knowledge vs. Solutions.mp4 8.05 MB
    9. Integration and Data Management/2. Design Considerations for Large Data and Transaction Volumes.mp4 7.78 MB
    7. Case Management/10. Creating Omni-Channel Permission Sets.mp4 7.69 MB
    1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.mp4 7.65 MB
    2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.mp4 7.46 MB
    6. Interaction Channels/12. Creating Live Agent Skills.mp4 7.16 MB
    6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.mp4 6.9 MB
    7. Case Management/3. Case Creation Design Considerations.mp4 6.89 MB
    5. Knowledge Management/11. Exam Guide Sample Question #5.mp4 6.88 MB
    6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.mp4 6.38 MB
    6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.mp4 6.36 MB
    6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.mp4 6.08 MB
    4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.mp4 5.95 MB
    2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.mp4 5.89 MB
    7. Case Management/9. Creating a Presence Status for Omni-Channel.mp4 5.68 MB
    11. Next Steps/5. Final Thoughts and a Word of Thanks.mp4 5.61 MB
    7. Case Management/2. Designing a Case Management Solution.mp4 5.57 MB
    6. Interaction Channels/21. Exam Guide Sample Question #4.mp4 4.62 MB
    2. Industry Knowledge/1. Industry Knowledge Introduction.mp4 4.61 MB
    6. Interaction Channels/14. Creating Live Agent Deployments.mp4 4.53 MB
    9. Integration and Data Management/1. Integration and Data Management Introduction.mp4 4.26 MB
    3. Implementation Strategies/1. Implementation Strategies Introduction.mp4 4.25 MB
    1. Introduction and Getting Started/4. Logging into Salesforce and Switching Between Lightning and Classic.mp4 3.96 MB
    8. Contact Center Analytics/1. Contact Center Analytics Introduction.mp4 3.88 MB
    7. Case Management/1. Case Management Introduction.mp4 3.74 MB
    1. Introduction and Getting Started/6. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4 3.5 MB
    11. Next Steps/1. Next Steps Introduction.mp4 2.95 MB
    4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.mp4 2.64 MB
    5. Knowledge Management/1. Knowledge Management Introduction.mp4 2.6 MB
    7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.vtt 26.82 KB
    7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.vtt 24.83 KB
    4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.vtt 21.91 KB
    7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.vtt 21.8 KB
    3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.vtt 19.63 KB
    5. Knowledge Management/7. Knowledge Publishing Workflow.vtt 18.91 KB
    7. Case Management/5. Case Assignment Design Considerations.vtt 17.77 KB
    6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.vtt 16.52 KB
    6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.vtt 15.78 KB
    6. Interaction Channels/22. Interaction Channels UI Design Considerations.vtt 15.69 KB
    7. Case Management/15. Log a Call Activity Management and Call Disposition Design.vtt 15.13 KB
    9. Integration and Data Management/3. Contact Center Integration Patterns.vtt 14.69 KB
    7. Case Management/19. Field Service Lightning.vtt 14.31 KB
    11. Next Steps/3. Taking the Exam – Online vs. On-site.vtt 14.2 KB
    4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.vtt 14.13 KB
    6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.vtt 14.07 KB
    6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.vtt 13.49 KB
    6. Interaction Channels/23. Case Feed Configuration and Customization.vtt 12.1 KB
    5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.vtt 12.03 KB
    10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.vtt 11.58 KB
    7. Case Management/14. Case Escalation Design Considerations.vtt 11.56 KB
    4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).vtt 11.47 KB
    7. Case Management/16. Case Resolution Design Considerations – Case Closure.vtt 10.84 KB
    7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.vtt 10.45 KB
    5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.vtt 10.34 KB
    4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.vtt 10.29 KB
    5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.vtt 10.18 KB
    4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.vtt 10.13 KB
    6. Interaction Channels/25. Interaction Channels Profile Design Considerations.vtt 10 KB
    6. Interaction Channels/16. Creating Chat Buttons.vtt 9.77 KB
    6. Interaction Channels/19. Social Media Interaction Channel.vtt 9.59 KB
    7. Case Management/4. Case Queues Configuration.vtt 9.58 KB
    6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.vtt 9.37 KB
    2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.vtt 9.32 KB
    6. Interaction Channels/9. Web Interaction Channel.vtt 9.32 KB
    6. Interaction Channels/13. Creating Live Agent Configurations.vtt 9.07 KB
    5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.vtt 8.97 KB
    4. Service Cloud Solution Design/8. Service Console Custom Components.vtt 8.82 KB
    7. Case Management/20. Final Live Agent Configurations.vtt 8.59 KB
    8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.vtt 8.5 KB
    1. Introduction and Getting Started/5. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.vtt 8.47 KB
    7. Case Management/8. Creating Routing Configurations for Omni-Channel.vtt 8.26 KB
    6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.vtt 8.15 KB
    11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.vtt 7.96 KB
    5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.vtt 7.9 KB
    6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.vtt 7.81 KB
    4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.vtt 7.7 KB
    2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.vtt 7.55 KB
    4. Service Cloud Solution Design/10. Service Console Macros.vtt 7.49 KB
    6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.vtt 7.44 KB
    4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.vtt 6.99 KB
    11. Next Steps/2. Registering for the Service Cloud Consultant Certification.vtt 6.9 KB
    2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.vtt 6.84 KB
    11. Next Steps/6. Bonus Lecture Promo Codes Website Facebook Group LinkedIn and More.html 6.65 KB
    3. Implementation Strategies/3. Contact Center Deployment Strategies.vtt 6.55 KB
    6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.vtt 6.42 KB
    5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.vtt 6.31 KB
    7. Case Management/12. Adding Sidebar Components to the Service Console.vtt 6.22 KB
    2. Industry Knowledge/7. Exam Guide Sample Question #1.vtt 6.11 KB
    6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.vtt 5.97 KB
    5. Knowledge Management/8. Knowledge Data Migration Strategies.vtt 5.88 KB
    7. Case Management/7. Creating Service Channels for Omni-Channel.vtt 5.77 KB
    7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.vtt 5.64 KB
    4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.vtt 5.35 KB
    6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.vtt 5.27 KB
    2. Industry Knowledge/3. Contact Center KPIs.vtt 5.19 KB
    4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.vtt 4.9 KB
    5. Knowledge Management/11. Exam Guide Sample Question #5.vtt 4.51 KB
    7. Case Management/11. Adding Omni-Channel to your Service Console Footer.vtt 4.45 KB
    6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.vtt 4.37 KB
    7. Case Management/3. Case Creation Design Considerations.vtt 4.3 KB
    1. Introduction and Getting Started/1. Getting Started Introduction.vtt 4.2 KB
    2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.vtt 4.17 KB
    8. Contact Center Analytics/2. Contact Center Reporting Solutions.vtt 4.1 KB
    5. Knowledge Management/9. Knowledge vs. Solutions.vtt 4.08 KB
    6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.vtt 4.08 KB
    2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.vtt 4.07 KB
    2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.vtt 4.02 KB
    1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.vtt 3.99 KB
    7. Case Management/10. Creating Omni-Channel Permission Sets.vtt 3.34 KB
    6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.vtt 3.33 KB
    6. Interaction Channels/14. Creating Live Agent Deployments.vtt 3.29 KB
    6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.vtt 3.28 KB
    6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).vtt 3.06 KB
    6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.vtt 3.03 KB
    7. Case Management/2. Designing a Case Management Solution.vtt 3.01 KB
    2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.vtt 3 KB
    6. Interaction Channels/21. Exam Guide Sample Question #4.vtt 2.93 KB
    9. Integration and Data Management/2. Design Considerations for Large Data and Transaction Volumes.vtt 2.88 KB
    1. Introduction and Getting Started/4. Logging into Salesforce and Switching Between Lightning and Classic.vtt 2.82 KB
    7. Case Management/6. OmniChannel for Routing of Cases.vtt 2.77 KB
    6. Interaction Channels/12. Creating Live Agent Skills.vtt 2.63 KB
    6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.vtt 2.38 KB
    6. Interaction Channels/1. Interaction Channels Introduction.vtt 2.35 KB
    2. Industry Knowledge/1. Industry Knowledge Introduction.vtt 2.07 KB
    4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.vtt 1.97 KB
    1. Introduction and Getting Started/3. General Housekeeping and Free Resources for Your Salesforce Career.html 1.92 KB
    7. Case Management/9. Creating a Presence Status for Omni-Channel.vtt 1.89 KB
    9. Integration and Data Management/1. Integration and Data Management Introduction.vtt 1.49 KB
    1. Introduction and Getting Started/6. Assigning the Service Cloud and Knowledge User Feature Licenses.vtt 1.49 KB
    2. Industry Knowledge/3.4 5 Questions About Wave Analytics.html 1.35 KB
    3. Implementation Strategies/1. Implementation Strategies Introduction.vtt 1.25 KB
    8. Contact Center Analytics/1. Contact Center Analytics Introduction.vtt 1.25 KB
    11. Next Steps/5. Final Thoughts and a Word of Thanks.vtt 1.18 KB
    7. Case Management/1. Case Management Introduction.vtt 1.17 KB
    7. Case Management/23. Practice Activity – Case Management Trailhead Units.html 1.11 KB
    11. Next Steps/1. Next Steps Introduction.vtt 996 B
    5. Knowledge Management/1. Knowledge Management Introduction.vtt 820 B
    8. Contact Center Analytics/4. Practice Activity – Contact Center Analytics Trailhead Units.html 812 B
    4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.vtt 759 B
    4. Service Cloud Solution Design/14. Practice Activity – Service Cloud Solution Design Trailhead Units.html 725 B
    9. Integration and Data Management/4. Practice Activity – Integration and Data Management Trailhead Units.html 718 B
    2. Industry Knowledge/11. Practice Activity – Industry Knowledge Trailhead Units.html 651 B
    6. Interaction Channels/30. Practice Activity – Interaction Channels Trailhead Units.html 641 B
    3. Implementation Strategies/4. Practice Activity – Implementation Strategies Trailhead Units.html 514 B
    5. Knowledge Management/12. Practice Activity – Knowledge Management Trailhead Units.html 496 B
    7. Case Management/22.1 Which Automation Tool.html 180 B
    2. Industry Knowledge/9.2 Salesforce is KCS Verified.html 178 B
    7. Case Management/17.3 The Admin's Guide to Entitlement Management (PDF).html 175 B
    7. Case Management/19.5 Complete Guide to Field Service (PDF).html 174 B
    4. Service Cloud Solution Design/11.3 Sample Visualforce Code for Toolkit Example.html 172 B
    5. Knowledge Management/7.1 Salesforce Knowledge Implementation Guide.html 170 B
    5. Knowledge Management/8.1 Salesforce Knowledge Implementation Guide.html 170 B
    7. Case Management/21.6 Build a Community with Knowledge and Chat (Trailhead).html 163 B
    7. Case Management/17.2 Entitlement Setup Checklist.html 161 B
    7. Case Management/22.4 Visual Workflow Guide.html 159 B
    9. Integration and Data Management/2.1 Deferred Sharing Tip Sheet (PDF).html 158 B
    9. Integration and Data Management/3.2 Get Started with Open CTI.html 156 B
    2. Industry Knowledge/3.1 Wave App for Service 1 Sheet.html 154 B
    5. Knowledge Management/2.1 Complete Guide to Salesforce Knowledge.html 153 B
    3. Implementation Strategies/3.1 Service Cloud ERD Diagram - From the SOAP API Guide.html 150 B
    7. Case Management/6.1 Supported Objects for OmniChannel.html 149 B
    7. Case Management/7.1 Supported Objects for OmniChannel.html 149 B
    7. Case Management/19.1 Field Service Lightning Managed Package Implementation Notes (PDF).html 147 B
    2. Industry Knowledge/10.2 Computer Telephony Integration (CTI) for Salesforce How Does it Work.html 146 B
    6. Interaction Channels/19.3 Complete Guide to Social Customer Service.html 146 B
    4. Service Cloud Solution Design/9.1 Keyboard Shortcuts for Lightning Console Apps.html 145 B
    4. Service Cloud Solution Design/9.2 Default Keyboard Shortcuts for a Salesforce Console in Salesforce Classic.html 145 B
    3. Implementation Strategies/3.2 Service Cloud Call Center Management - Service Cloud Landing Page.html 144 B
    6. Interaction Channels/6.1 Email-to-Case Help Article.html 143 B
    7. Case Management/6.2 OmniChannel Implementation Guide.html 143 B
    3. Implementation Strategies/5. Implementation Strategies Quiz.html 142 B
    4. Service Cloud Solution Design/9.3 Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic.html 142 B
    5. Knowledge Management/3.1 Knowledge Base Dashboards & Reports.html 142 B
    6. Interaction Channels/19.2 Social Customer Feedback Surveys (AppExchange - Requires Social Studio License).html 142 B
    6. Interaction Channels/28.1 Knowledge Report App.html 142 B
    6. Interaction Channels/28.2 AppExchange Dashboard Pack for Marketing, Sales and Service.html 142 B
    8. Contact Center Analytics/2.1 Service and Support Reports and Dashboards App.html 142 B
    1. Introduction and Getting Started/7. Introduction and Getting Started Quiz.html 141 B
    2. Industry Knowledge/12. Industry Knowledge Quiz.html 141 B
    4. Service Cloud Solution Design/10.1 Irreversible Macros.html 141 B
    4. Service Cloud Solution Design/11.2 What Features Are Available in Lightning Console Apps.html 141 B
    4. Service Cloud Solution Design/15. Service Cloud Solution Design Quiz.html 141 B
    4. Service Cloud Solution Design/6.1 What Features Are Available in Lightning Console Apps (Help Article).html 141 B
    4. Service Cloud Solution Design/7.3 What Features Are Available in Lightning Console Apps (Help Article).html 141 B
    5. Knowledge Management/13. Knowledge Management Quiz.html 141 B
    6. Interaction Channels/31. Interaction Channels Quiz.html 141 B
    7. Case Management/24. Case Management Quiz.html 141 B
    8. Contact Center Analytics/5. Contact Center Analytics Quiz.html 141 B
    9. Integration and Data Management/5. Integration and Data Management Quiz.html 141 B
    4. Service Cloud Solution Design/11.4 Salesforce Console Integration Toolkit Developer Guide.html 140 B
    7. Case Management/21.2 Which Community Template Should I Use.html 139 B
    9. Integration and Data Management/3.1 Open CTI Lightning Demo Adapter Installation Page.html 139 B
    2. Industry Knowledge/2.3 Service and Support Reports and Dashboards - AppExchange App.html 138 B
    5. Knowledge Management/4.1 Keyboard Shortcuts for Data Categories.html 138 B
    6. Interaction Channels/26.1 SOAP API Developer Guide API Reference.html 138 B
    7. Case Management/22.2 Visual Workflow Getting Started Pack (Private AppExchange Listing).html 138 B
    4. Service Cloud Solution Design/10.4 Bulk Macros.html 137 B
    6. Interaction Channels/19.4 Social Studio Home Page.html 136 B
    7. Case Management/21.5 Customer Community 101 eBook (PDF).html 134 B
    4. Service Cloud Solution Design/7.1 Set Up Interaction Logs for a Console in Salesforce Classic (Help Article).html 133 B
    2. Industry Knowledge/2.2 Contact Center Glossary.html 132 B
    7. Case Management/17.1 Entitlement Management Help Topic.html 132 B
    7. Case Management/21.1 Introducing Lightning Bolt.html 132 B
    6. Interaction Channels/2.1 Service Cloud Channels.html 131 B
    7. Case Management/18.1 Keyboard Shortcuts for Macros.html 131 B
    4. Service Cloud Solution Design/10.2 Examples of Macros in Salesforce Classic.html 130 B
    4. Service Cloud Solution Design/7.2 Turn On Interaction Logs for a Console in Salesforce Classic.html 130 B
    5. Knowledge Management/4.2 Data Categories in Salesforce.com.html 130 B
    4. Service Cloud Solution Design/10.5 Creating Macros in Salesforce Classic.html 128 B
    7. Case Management/19.2 Field Service Lightning Consultant Certification Home Page.html 128 B
    2. Industry Knowledge/2.4 Contact Center Metrics and Best Practices.html 127 B
    4. Service Cloud Solution Design/10.6 Tips for Creating Macros.html 126 B
    4. Service Cloud Solution Design/10.3 Running a Macro.html 125 B
    7. Case Management/19.3 Set Up Field Service Lightning (Help Article).html 124 B
    4. Service Cloud Solution Design/11.1 Salesforce Console Developer Guide.html 123 B
    7. Case Management/21.4 Set Up and Manage Communities Guide (PDF).html 123 B
    2. Industry Knowledge/2.1 Understanding Call Center Analytics.html 122 B
    2. Industry Knowledge/3.3 Understanding Call Center Analytics.html 122 B
    7. Case Management/16.1 Idea Exchange - Vote on Close Case ButtonPage Missing in Lightning Experience.html 122 B
    6. Interaction Channels/19.1 Marketing Cloud Social Specialist Certification Information.html 120 B
    7. Case Management/21.3 New Case Action Doesn't Exist Error - Knowledge Article 000232310.html 120 B
    7. Case Management/22.3 Create a Satisfaction Survey Using Flows - Trailhead Module.html 120 B
    2. Industry Knowledge/3.2 Service Wave Demo.html 119 B
    9. Integration and Data Management/3.3 Lightning Open CTI Demo Adapter Install Instructions and More.html 117 B
    7. Case Management/17.4 Entitlement Management Trailhead Module.html 114 B
    2. Industry Knowledge/10.1 Call Center Acronyms - by TalkDesk.html 111 B
    1. Introduction and Getting Started/2.1 Free Salesforce Account Signup.html 100 B
    2. Industry Knowledge/9.1 Consortium for Service Innovation - KCS - Knowledge Centered Service.html 98 B
    7. Case Management/19.4 Field Service Lightning Managed Package Installation Page.html 97 B
    [DesireCourse.Net].url 51 B
    [CourseClub.Me].url 48 B

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