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1-Module 1-step1-welcome to the course -an introduction/1-Introduction to the course-please watch.mp4 20.3 MB
1-Module 1-step1-welcome to the course -an introduction/2-The call Center Opportunity.mp4 16.34 MB
1-Module 1-step1-welcome to the course -an introduction/3-What to expect.mp4 7 MB
1-Overview.mp4 66 MB
10-Scaling to One Million Bonus Module - Step 1-Scaling Systems/1-Into to This Step and Module.mp4 53.27 MB
10-Scaling to One Million Bonus Module - Step 1-Scaling Systems/2-Hiring an Operations Manager.mp4 120.98 MB
10-Scaling to One Million Bonus Module - Step 1-Scaling Systems/3-Grouping Agents to Service Groups of Clients.mp4 58.5 MB
10-Scaling to One Million Bonus Module - Step 1-Scaling Systems/4-Hiring Your First Sales Rep.mp4 89.6 MB
11-Scaling to One Million Bonus Module - Step 2 Marketing Ramp-UP/1-Ramp up Marketing Strategy.mp4 157.51 MB
11-Scaling to One Million Bonus Module - Step 2 Marketing Ramp-UP/2-Virtual Receptionist SEO Strategy Crash course part 1 on-page.mp4 81.3 MB
11-Scaling to One Million Bonus Module - Step 2 Marketing Ramp-UP/3-Virtual Receptionist SEO Strategy crasn Course Part 2 off-Page.mp4 97.82 MB
2-Module 1-Step2-Defining Your Call Center/1-Introduction to this step and module.mp4 53.27 MB
2-Module 1-Step2-Defining Your Call Center/2-Cal Center Types Part 1 - Where We Fit in.mp4 85.71 MB
2-Module 1-Step2-Defining Your Call Center/3-Call Center Types Part 2 -What We DO.mp4 95.07 MB
2-Module 1-Step2-Defining Your Call Center/4-Which Industries Work Best and Why.mp4 84.49 MB
2-Module 1-Step2-Defining Your Call Center/5-Defining Your Objectives.mp4 12.26 MB
2-Module 1-Step2-Defining Your Call Center/6-Bonus Video - Creating Your unique value propostition (UVP).mp4 70.6 MB
3-Module 1- Step 3 -The Math/1-Introduction to this step.mp4 13.14 MB
3-Module 1- Step 3 -The Math/3-How To determine Prices.mp4 16.37 MB
3-Module 1- Step 3 -The Math/4-Revenue-Expense-Profit Breakdown with calculator.mp4 81.43 MB
3-Module 1- Step 3 -The Math/The Official Remote Call Center Revenue_Profit Mega Calculator.xlsx 39.68 KB
4-Module 2 -Step 1-Business Creation/1-Introduction to this step and module.mp4 32.41 MB
4-Module 2 -Step 1-Business Creation/2-Where to buy your domain.mp4 2.61 MB
4-Module 2 -Step 1-Business Creation/3-Setting up hosting for your domain.mp4 4.91 MB
4-Module 2 -Step 1-Business Creation/4-Incorporating your company.mp4 7.59 MB
4-Module 2 -Step 1-Business Creation/5-Getting your EIN.mp4 5.89 MB
5-Module 2 - Sep 2 Call center software/1-call center tech crash course part 1.mp4 16.89 MB
5-Module 2 - Sep 2 Call center software/2-call center tech crash course part 2.mp4 72.4 MB
5-Module 2 - Sep 2 Call center software/4-Agent Metrics to track.mp4 136.74 MB
5-Module 2 - Sep 2 Call center software/5-Breakdown of each call disposition.mp4 62.73 MB
5-Module 2 - Sep 2 Call center software/6-Important questions you didnt know you need to go over with phone system vendor.mp4 91.54 MB
6-Module 2 - Step 3 Your Business Tools/1-How to setup your Gsuite Account.mp4 6.56 MB
6-Module 2 - Step 3 Your Business Tools/2-How We configure our email (cool tips).mp4 12.6 MB
6-Module 2 - Step 3 Your Business Tools/3-solve360 CRM setup (organize sales leads and company scripts for agents).mp4 12.32 MB
6-Module 2 - Step 3 Your Business Tools/4-quick rundown on how vicky virtuals website was built.mp4 12.67 MB
6-Module 2 - Step 3 Your Business Tools/5-setting up Jotform for new client sign-ups - part1.mp4 18.17 MB
6-Module 2 - Step 3 Your Business Tools/6-setting up Jotform for new client sign-ups - part2.mp4 11.24 MB
6-Module 2 - Step 3 Your Business Tools/7-setting up your payment processor.mp4 12.18 MB
6-Module 2 - Step 3 Your Business Tools/8-Integrating Jotform with Payment Processor.mp4 17.43 MB
6-Module 2 - Step 3 Your Business Tools/9-Bonus - Exactly how we bill our clients each month.mp4 14.07 MB
7-Module 3-Building Your Receptionist Team/1-Introduction to this module.mp4 9.94 MB
7-Module 3-Building Your Receptionist Team/2-The receptionist role.mp4 88.05 MB
7-Module 3-Building Your Receptionist Team/3-Quality Assurance call scoring criteria.mp4 16.66 MB
7-Module 3-Building Your Receptionist Team/4-Quality Assurance note taking accuracy.mp4 72.13 MB
7-Module 3-Building Your Receptionist Team/5-Hiring Employees in different states a disclaimer.mp4 7.96 MB
8-Module 4-step1-Marketing your company the pre-launch/1-Introduction to this step and module.mp4 52.42 MB
8-Module 4-step1-Marketing your company the pre-launch/2-Setting a launch date.mp4 104.32 MB
8-Module 4-step1-Marketing your company the pre-launch/3-Building your list.mp4 85.46 MB
8-Module 4-step1-Marketing your company the pre-launch/4-Email Launch Sequence.mp4 71.18 MB
9-Module 4 -Step 2 - Launch/1-Traffic Sources.mp4 79.41 MB
9-Module 4 -Step 2 - Launch/2-Online Marketing Strategy.mp4 62.08 MB
9-Module 4 -Step 2 - Launch/3-cold calling strategy.mp4 87.12 MB
9-Module 4 -Step 2 - Launch/4-How to On-board Clients(1).mp4 58.33 MB
9-Module 4 -Step 2 - Launch/4-How to On-board Clients.mp4 18.01 MB
9-Module 4 -Step 2 - Launch/5-Bonus Video Optimizing Your Site for Conversions Part 1.mp4 71.13 MB
9-Module 4 -Step 2 - Launch/6-Bonus Video Optimizing Your Site for Conversions Part 2.mp4 11.52 MB
9-Module 4 -Step 2 - Launch/7-Bonus Video A story About the Power of Cold calls.mp4 37.69 MB
Five9 Module/Agent Skills - Explanation and How to Configure.mp4 78.26 MB
Five9 Module/Clarification Video for Main IVR Setup (Mistake Corrected).mp4 13.22 MB
Five9 Module/Custom Dispositions.mp4 14.72 MB
Five9 Module/Determing The True Cost of Your W2 Employee.mp4 6.75 MB
Five9 Module/Explanation and Usage of Dummy Disposition.mp4 6.65 MB
Five9 Module/Five9 - General Configuration.mp4 19.18 MB
Five9 Module/Having An Agent Select Skill.mp4 1018.37 KB
Five9 Module/How To ConfigureUpload Call Summary Template.mp4 85.63 MB
Five9 Module/How To Edit And Upload A Script Into Five9.mp4 155.8 MB
Five9 Module/How To Onboard A New Client Into Five9.mp4 246.27 MB
Five9 Module/How To Setup Your Collaborative Inbox for Outbound Call Requests.mp4 109.99 MB
Five9 Module/How to Create Custom Dispositions.mp4 74.47 MB
Five9 Module/How to Use ZingTree.mp4 252.62 MB
Five9 Module/How to import your on-boarding template.mp4 11.34 MB
Five9 Module/Logging Into Five9 Admin - DO THIS After Receiving Login Credentials.mp4 100.15 MB
Five9 Module/Phone Vendor Options Version 2.0.mp4 103.27 MB
Five9 Module/Setting Up Call Note Reply Inbox.mp4 15.71 MB
Five9 Module/The Five Paths To Launch.mp4 178.93 MB
Five9 Module/incorporating.mp4 7.59 MB
Main Pdf.pdf 88.18 KB
Procrack Team.url 125 B
archive info.txt 281 B
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